The worst service plan and service to offer

Based on the complaints below, I see I am not alone in my frustration and believe Hellopeter should allow the option to give no stars at all. I took out this policy for my car to avoid the risk of using my savings for services. Initially, it seemed like a great idea, but problems arose with my very first service. Despite having the policy for two months before the service, they only covered a small amount. Every time my car went in for service, there were always issues with the costs, and I had to scale down.

Last December, I renewed the policy to qualify for my next service and informed them that I would be driving to Cape Town, which would make my next service sooner than usual. They assured me it was fine. However, last week, they refused to approve the service, stating it was too soon and demanded an additional R150 per month. They also said the service wouldn’t be fully covered. I decided to cancel the policy, but they insisted on a R1000 cancellation fee because I had already used one service, which cost them R1200. To date, I have paid about R5000, yet they still demand a cancellation fee despite having recovered their costs.

I'm extremely frustrated as they also refuse to provide the call logs I requested. Their behavior is dishonest and their service is poor. They are only interested in taking your money. I advise everyone against using their services—you will never be satisfied and will constantly worry about whether they will fulfill their promises.