mA
marshall A
1 reviews | Active since Mar 2022
22 Jul 2025, 12:02
The service centre w...
The service centre where I took my car for service called me to say they are waiting for 3 hours already for MVIA to get back to them for authorization.
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MVIA INSURE's replyOfficial
22 Jul 2025, 12:42Hi Marshall
Thank you for taking the time to share your experience with us.
We’re truly sorry to hear about the frustration you've faced regarding the authorisation time on your claim, please accept our sincere apologies for the inconvenience caused. We’d like to look into this matter and get it resolved. Please await a call from a Customer Care agent who can assist you further.
Kind regards,
The MVIA Team
Thank you for taking the time to share your experience with us.
We’re truly sorry to hear about the frustration you've faced regarding the authorisation time on your claim, please accept our sincere apologies for the inconvenience caused. We’d like to look into this matter and get it resolved. Please await a call from a Customer Care agent who can assist you further.
Kind regards,
The MVIA Team
MVIA INSURE's reply22 Jul 2025, 12:42
Official
Hi Marshall
Thank you for taking the time to share your experience with us.
We’re truly sorry to hear about the frustration you've faced regarding the authorisation time on your claim, please accept our sincere apologies for the inconvenience caused. We’d like to look into this matter and get it resolved. Please await a call from a Customer Care agent who can assist you further.
Kind regards,
The MVIA Team
Thank you for taking the time to share your experience with us.
We’re truly sorry to hear about the frustration you've faced regarding the authorisation time on your claim, please accept our sincere apologies for the inconvenience caused. We’d like to look into this matter and get it resolved. Please await a call from a Customer Care agent who can assist you further.
Kind regards,
The MVIA Team