The claim was submitted to MVIA by my service provider, unfortunately a back forth email with quote ,Unclear communication how MVIA want claim and repetitive correction on the claim today is day 7, with out a car and this is really frustrating because we

The claim was submitted to MVIA by my service provider, unfortunately a back forth email with quote ,Unclear communication how MVIA want claim and repetitive correction on the claim today is day 7, with out a car and this is really frustrating because we just waiting on MVIA to assess the claim and is taking longer. Can someone just pick up the phone to call Umhlanga Car Service City to get this claim sorted out urgently. This is my first time submitting the claim to you and the service is terrible.