CK
Clinton K
1 reviews | Active since Oct 2021
01 Jul 2025, 13:10
Terrible Service - Extended warranty
Extended Warranty This company is quick to sign you up but no service afterwards. After 4 emails and 3 phone calls waiting approximately 20 min per call and 2 different consultants promising they will call me back i have had no joy from this company. I just need them to confirm that my inspection is loaded on the system so that i don't have a 90 day waiting period but nobody can assist me and keep telling me they have escalated the matter.
Terrible service , no integrity or commitment.
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Replies (1)
MVIA INSURE's replyOfficial
01 Jul 2025, 14:54Hi Clinton
Thank you for your feedback — we sincerely apologise for the delay you've experienced and for the inconvenience caused by the lack of follow-up. This is not the level of service we aim to provide, and we understand how frustrating this must be.Your concern regarding the inspection and waiting period has been noted, and we’ve escalated this directly to our Customer Care Team for urgent attention.
A senior consultant will reach out to you shortly to confirm the status and provide clarity.
We truly appreciate your patience and the opportunity to make this right.Kind regards,
The MVIA Team
Thank you for your feedback — we sincerely apologise for the delay you've experienced and for the inconvenience caused by the lack of follow-up. This is not the level of service we aim to provide, and we understand how frustrating this must be.Your concern regarding the inspection and waiting period has been noted, and we’ve escalated this directly to our Customer Care Team for urgent attention.
A senior consultant will reach out to you shortly to confirm the status and provide clarity.
We truly appreciate your patience and the opportunity to make this right.Kind regards,
The MVIA Team
MVIA INSURE's reply01 Jul 2025, 14:54
Official
Hi Clinton
Thank you for your feedback — we sincerely apologise for the delay you've experienced and for the inconvenience caused by the lack of follow-up. This is not the level of service we aim to provide, and we understand how frustrating this must be.Your concern regarding the inspection and waiting period has been noted, and we’ve escalated this directly to our Customer Care Team for urgent attention.
A senior consultant will reach out to you shortly to confirm the status and provide clarity.
We truly appreciate your patience and the opportunity to make this right.Kind regards,
The MVIA Team
Thank you for your feedback — we sincerely apologise for the delay you've experienced and for the inconvenience caused by the lack of follow-up. This is not the level of service we aim to provide, and we understand how frustrating this must be.Your concern regarding the inspection and waiting period has been noted, and we’ve escalated this directly to our Customer Care Team for urgent attention.
A senior consultant will reach out to you shortly to confirm the status and provide clarity.
We truly appreciate your patience and the opportunity to make this right.Kind regards,
The MVIA Team