Terrible service

Dear Motor Plan Direct Team,

I am writing to formally raise a complaint regarding the handling of my policy, which I took up with your company on 24 October 2025 through your consultant, Asandiswa.

During our conversation, I clearly indicated that my preferred debit order date should be the last day of November, as it was already the 24th of October and it did not make sense for a debit to be processed for that same month. Asandiswa confirmed that while my inception date would remain 24 October 2025, my first debit order would only be processed at the end of November.

However, despite this agreement, a debit order was processed at the end of October. When I contacted your office to query this, I was informed that my inception date would also be changed, which directly contradicted what was initially communicated to me.

Due to this discrepancy, I reversed the debit transaction. Subsequently, I received an SMS notifying me that my policy had been cancelled. This was done without any prior notice or proper communication, despite my numerous emails and phone calls requesting clarity — all of which went unanswered.

This level of service and lack of communication is completely unacceptable and unprofessional. I request that this matter be urgently investigated and that my policy be reinstated under the originally agreed terms, or that I receive a formal explanation for the cancellation and the debit that was processed in error.

Please acknowledge receipt of this complaint. ***