Terrible motor warranty

If I could give no stars I would. I had originally signed up with Apex on the recommendation of a colleague, this was the first time I had ever had a motor warranty so it was very unfami****. My colleague had said that if they needed work to be done they would go into the repair center get the work done and submit the claim, she never had a problem.

But then Apex went under and MVIA took over, I needed to get something fixed on my car and remembered what she said and also mistakenly read the incorrect policy. So I got the work done because I needed my car, it wasn't drivable, I travel 42km a day to work and home again and I only have one car. I also have an elderly mother who has had to be taken to hospital before because she wasn't feeling very well. Well, it took them a whole week to tell me that my claim was rejected because they didn't authorise the work first, this is complete BS!!

It took a week for them to come back with a rejection of the claim who is to say that they wouldn't have taken longer to decide to authorise it or not in the first place?

They have no sympathy for their clients but are happy to take your money. I will tell everyone that I come into contact with not to take out insurance with them.