DK
Delani K

1 reviews | Active since Apr 2026

28 Apr 2026, 07:59

Terrible, Frustrating and Broken Trust Dealing with MVIA

00000* rating!

What a disappointment and a disservice. I’ve had their policy for over 48 months. Never made any claim before. But the very first time I claim they declined it, only approving 25% of the value of the claim. They outrightly decline items that are valid when read word for word in the policy wording.

What is worse they refuse to cancel and refund my premiums with interest even though this is spelt clearly in the policy document. It’s been a frustrating four weeks of dealing with them with no success.

Be very careful of this company and don’t say I didn’t warn you.

They only care about maximising profit at the expense of and at *********** their customers. They are not helpful at all. What a waste.

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Replies (2)
MVIA INSURE
MVIA INSURE's reply28 Apr 2026, 08:46
Official
Good day, Thank you for bringing this to our attention. We’re truly sorry to hear about your experience and would appreciate the opportunity to resolve this with you directly. One of our senior agents will be in touch shortly to discuss the matter and assist further. Kind regards, The MVIA Team
DK
Delani K's update28 Apr 2026, 17:29
Reviewer Update
Another disappointing encounter. An agent promised to call me between 3-5pm today. I’ve been waiting in vain for the call.

Same promise made on Friday the 24th of April with the same outcome- waiting in vain. Whatever happened with your customer care?

You are holding my money hostage for no reason. Just to frustrate me. Yho! I wish people would know that you only care when signing up the new client and that’s quickly disappear once you have you hand in their bank account.

You’ve traumatised me emotionally and mentally. Such a disgrace. You have an A++ apathy.