1 reviews | Active since Mar 2018
Terrible customer service for service claims.. AS USUAL!
I had an extremely frustrating experience with mvia regarding my service claims. Their lack of responsiveness is unacceptable; they rarely reply to the dealership’s emails unless I personally call to follow up, and even then, their responses are often delayed. My car has routinely stayed at the dealership for two or more days due to their inefficiencies.
Calling mvia is a nightmare. I have found myself as caller number 15 in line, waiting nearly 20 minutes just to speak with someone. They have informed me that certain services aren’t covered by my plan, and even for the services that are, they don’t cover everything. Despite paying my policy monthly, I am often left footing part of the bill because they refuse to pay.
I genuinely regret choosing mvia, and I will never recommend them to anyone. The entire experience has been a total disaster, and I am very relieved that I no longer have to deal with them ever again!!!
Thank you for taking the time to share your experience with us. We deeply regret to hear that we did not meet your expectations and apologize for any inconvenience caused.
At MVIA, we value all feedback as it helps us identify areas for improvement and ensure we deliver the best possible service. Please rest assured, we take your concerns seriously. To make things right, we have escalated your details to our Resolutions Specialist, who will be in touch with you shortly to gather more information and work towards a satisfactory resolution.
Your satisfaction is important to us, and we are committed to turning this experience around.
Thank you for giving us the opportunity to improve and serve you better.
Warm regards,
The MVIA Team
Thank you for taking the time to share your experience with us. We deeply regret to hear that we did not meet your expectations and apologize for any inconvenience caused.
At MVIA, we value all feedback as it helps us identify areas for improvement and ensure we deliver the best possible service. Please rest assured, we take your concerns seriously. To make things right, we have escalated your details to our Resolutions Specialist, who will be in touch with you shortly to gather more information and work towards a satisfactory resolution.
Your satisfaction is important to us, and we are committed to turning this experience around.
Thank you for giving us the opportunity to improve and serve you better.
Warm regards,
The MVIA Team