AG
Asheen G
1 reviews | Active since Oct 2015
11 Mar 2025, 13:33
Terrible Customer Service
Customer Service is pathetic . No response or callbacks despite numerous attempts to get in touch. They have a "process in place" , but fail hopelessly to act on their part.
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Replies (2)
MVIA INSURE's replyOfficial
12 Mar 2025, 07:06Good Day Asheen
We are sorry to learn about your experience and assure you that your feedback is being taken seriously.
At MVIA, customer satisfaction is our top priority, and we regret falling short in this instance. Please await a call from a Resolutions Specialist so that we may investigate further and ensure a satisfactory resolution.
Thank you for bringing this to our attention and for allowing us the chance to make amends.
Sincerely,
The MVIA Team
We are sorry to learn about your experience and assure you that your feedback is being taken seriously.
At MVIA, customer satisfaction is our top priority, and we regret falling short in this instance. Please await a call from a Resolutions Specialist so that we may investigate further and ensure a satisfactory resolution.
Thank you for bringing this to our attention and for allowing us the chance to make amends.
Sincerely,
The MVIA Team
MVIA INSURE's reply12 Mar 2025, 07:06
Official
Good Day Asheen
We are sorry to learn about your experience and assure you that your feedback is being taken seriously.
At MVIA, customer satisfaction is our top priority, and we regret falling short in this instance. Please await a call from a Resolutions Specialist so that we may investigate further and ensure a satisfactory resolution.
Thank you for bringing this to our attention and for allowing us the chance to make amends.
Sincerely,
The MVIA Team
We are sorry to learn about your experience and assure you that your feedback is being taken seriously.
At MVIA, customer satisfaction is our top priority, and we regret falling short in this instance. Please await a call from a Resolutions Specialist so that we may investigate further and ensure a satisfactory resolution.
Thank you for bringing this to our attention and for allowing us the chance to make amends.
Sincerely,
The MVIA Team
AG
Asheen G's updateReviewer Update
17 Mar 2025, 10:17The woman called last week to discuss my concerns. It's been four days since then, and despite her assurances to address the issue, there's been no progress. It appears that poor customer service is pervasive at all levels. I'm absolutely stunned by the lack of attention to customer care.
AG
Asheen G's update17 Mar 2025, 10:17
Reviewer Update
The woman called last week to discuss my concerns. It's been four days since then, and despite her assurances to address the issue, there's been no progress. It appears that poor customer service is pervasive at all levels. I'm absolutely stunned by the lack of attention to customer care.