TERRIBLE CLAIM PROCESS/ SERVICE

I hit a pothole which damaged my tyres. I have rim and tyre insurance with MVIA. The claim process was extremely horrific. It took weeks for the claim to be approved. I informed them that I need to travel long distance soon but still that did not help.

Eventually I replaced the tyres myself and wrote to them to reimburse me. When the tyres were being replaced, the repairer notice that the rims were bent as well. I was then advised to repair the rims too.

I repaired the rims and sent the proof of payment to MVIA. this included inflation of tyres; replacing of valves; wheel alignment and the repair of the damaged rim.

MVIA came back to me and refused to pay for all the above. They just want to pay for the tyres themselves, and not them being fitted or anything. they claim that the quotation did not include the rim repair therefore they will not pay. However no one knew the rim was damaged until it was being fitted with the new tyre.

I constantly have to call and email. They never return calls to give an update. This has been a horrible experience.