YF
Yolanda F
1 reviews | Active since Nov 2023
06 Nov 2023, 16:44
Terrible
Took my car for a service today. The garage sent them a quote for authorisation. The whole day I waited. I tried to call them but my R100 airtime got finished while still waiting on the line. It’s almost 5 now the garage is closing. I’m going home without a my car. Not sure if they will respond tomorrow or I will have to find other ways to come up with the money and get my car. I regret why I never read the reviews before joining
Helpful (0)
Replies (1)0
Replies (1)
MVIA INSURE's replyOfficial
21 Nov 2023, 11:58Dear Bonginkosi,
We acknowledge receipt of your complaint and sincerely appreciate the time you took to bring this matter to our attention.
Your complaint has been elevated to our independent Complaint and Compliance Department for a thorough investigation. We assure you that we will provide timely feedback on the progress and findings of the investigation. Please be advised that the investigation process may encounter some delays, as we need to gather information from external parties to ensure a comprehensive assessment.
It is essential to note that the product procured through your preferred intermediary is administered by MVIA (Pty) Ltd and is subject to specific terms and conditions. These terms will be diligently app**** throughout the investigative process.
Upon reaching a conclusion and determining the outcome, we will furnish you with a formal written response.
We appreciate your patience and the opportunity to address and resolve this matter.
Warm Regards,
MVIA INSURE's reply21 Nov 2023, 11:58
Official
Dear Bonginkosi,
We acknowledge receipt of your complaint and sincerely appreciate the time you took to bring this matter to our attention.
Your complaint has been elevated to our independent Complaint and Compliance Department for a thorough investigation. We assure you that we will provide timely feedback on the progress and findings of the investigation. Please be advised that the investigation process may encounter some delays, as we need to gather information from external parties to ensure a comprehensive assessment.
It is essential to note that the product procured through your preferred intermediary is administered by MVIA (Pty) Ltd and is subject to specific terms and conditions. These terms will be diligently app**** throughout the investigative process.
Upon reaching a conclusion and determining the outcome, we will furnish you with a formal written response.
We appreciate your patience and the opportunity to address and resolve this matter.
Warm Regards,