Stop debiting my account. My contract is cancelled.

Firstly, I'm not happy about your service and your customer care warrants no stars. I get passed around from department to department. Abigail works for claims and its the same person at retention. No one at cancellation acknowledges emails and even after multiple attempts to cancel the forsaken contracts, you're audacious enough to debit my account twice. MY ACCOUNT IS CANCELLED. IM GOING TO THE OMBUDSMAN IF NO PROPER COMMUNICATION IS RECEIVED.