STAY FAR AWAY FROM MOTORVAPS MVIA!!!!!!!

The service which we have received from your company and associated company is out right atrocious! I took out this warranty to save guard myself if ever a situation like this has to arise. Motorvaps MVIA, OM Insure and Mutual and federal has been useless and absolutely unhelpful from the beginning of this case. Their expert assessor initially declined the claim as he 'assumed' that the valve body was not repaired...I had to then inform him it was repaired - then this very same expert declined the claim again because the 'out put speed sensor' was not replaced - we had to then inform this expert that the out put speed sensor is apart of the valve body!... Why should we have to explain this to this 'expert' assessor ??? Does he not know his job???..Or is his job just to basically decline every claim????....and from then it has been a total nightmare dealing with them. They have used every excuse in the book not to pay for this - they requested document after document which was provided to them..they took days to get back to us even with us continuously calling and following up with them. I have been without my vehicle for 6 weeks all because of the total lack of service I received from this company! But this would not disturb any one of you as you have not been out of pocket for weeks on end paying towards the use of another vehicle! (15 October 2024, today is 26 November 2024) My debit orders have always been paid on time, from the start of me taking out this useless warrantyin August 2022! The documents that Motorvaps MVIA has requested is absolutely absurd! This assessor has from the start of this case defamed my character by implying one too many times that this payment which I made to an RMI repairer is not legitimate. I was patient, very patient and entertained his nonsensical requests. I provided them with everything that was requested (which to me seems as if they did not expect me to) and each time the document requested was handed to them they then requested something else! There is no wording in my contract that states that I am not allowed to make cash payments and if cash payments are done I will be scrutinized and treated like a common *****!!!!! I am absolutely frustrated and angered by the way I have been treated. I PAID for the service rendered to me..Motorvaps MVIA now expect me to go back to my previous repairer requesting to see their records just to satisfy your suspicions! To be blatant...I do not care what my supplier did with the cash I paid to him...I did my part by paying for the service he rendered to me...and I did my part paying my monthly charge to Motorvaps MVIA...BUT Motorvaps MVIA is not playing their part! The repairer made it clear that they have provided us with all the information / documentation that was requested - I was even asked to take my business elsewhere in future as they did not want to deal with the complications that came with Motorvaps MVIA! This was also emailed to Motorvaps MVIA and I assume this is now being used against me - they are well aware that the supplier will no longer entertain their idiotic requests therefore they now ask for the suppliers private and confidential documents! My vehicle is currently another RMI approved repairer and I will get it repaired and will most probably be paying cash again because as fair as I am aware cash is an accepted form of payment in South Africa!...Just not acceptable by OM Insure and Motorvaps MVIA - Because according to them if you using cash then its definitely not legit...right????? I will be putting a stop order immediately as I no longer wish to have anything to do with your company / associated company! I will however be taking this further as this is definitely a one sided decision!