Service plan

I would like to raise a concern regarding my recent vehicle service experience.

I booked the service through your online system. On the day of the service, the service centre attempted multiple times to contact your office for authorization, without success. I also tried calling for over an hour with no answer. Ultimately, I authorized the service and paid out of pocket so that the work could proceed.

When I submitted a claim, I was reimbursed for only half of the cost, on the basis that the vehicle was “over-due,” despite the fact that it still had more than 3 000 km remaining before its scheduled service mileage.