Service of the Poorest Level

In July of this year I cancelled my vehicle warranty within the 30 days of its inception due to selling the vehicle it was covering. I received confirmation of the cancellation and as per their policy I was to receive my refund within 45 business days. I subsequentlly took out a new warranty policy on my replacement vehicle and was told that the credit from my previous warranty would be used against the premiums for my new warranty. Needless to say this has never happened and after numerous phone calls wherein I have always been advised that it would be escalsted to management I have still not received my refund and it is now the 19th of November. During my latest phone call the agent advised that I was requested to provide an affidavit which has never been the case and I referred her to their telephone recordings. To summerize I have never dealt with a company that provides such a bad service and makes no attempt whatsoever to sort it out and requests for a manager to phone me have been totally ignored. My advice to others to save themselves the same frustration that I am experiencing is to use another service provider.