Service and communication

I am writing to formally raise my concern regarding the recent service arrangement for my vehicle.

I made prior arrangements and dropped off my car at your dealership this morning for servicing. Shortly thereafter, I was informed that I would be required to pay half of the service fee because I was “too late.” After numerous unanswered phone calls and emails, I eventually managed to reach your office, where I was told instead that I was “too early” to bring my vehicle in, and that I should have waited until a certain mileage threshold before servicing.

At no point during my initial contact or subsequent communication was I informed that servicing could only be carried out after a specific number of kilometers. This lack of clear guidance has caused unnecessary confusion, inconvenience, and financial uncer*****y.