Review for Northern Insure and MVIA Services

I am deeply disappointed with the service provided by Northern Insure, administered by MVIA Services (Pty) Ltd. We filed a claim on 28 August 2024 for vehicle repairs amounting to R33,000. Despite the policy supposedly covering several of the items in question, the claim was rejected. However, Northern Insure did offer to pay R6,800 toward the invoice, even though this was far below the actual cost.

On 4 September 2024, I requested a review of the claim, highlighting what the policy should cover. Since then, the broker has completely ignored all of my communication. He has not answered any of my calls, emails, or WhatsApp messages. It’s been an incredibly frustrating experience trying to reach someone for assistance.

To add to the frustration, on 12 September 2024, the broker communicated only with the dealership, not with us, the policyholder. We were forced to use cheaper, non-original parts for the repairs, as Northern Insure refused to cover the original parts. The dealership was then able to submit a revised quote of R17,000, and Northern Insure agreed to pay R10,000. This payment was made on 12 September, yet to this day, they have never responded to me or the policyholder regarding our claim or any follow-up.

Their lack of communication and unprofessional behavior is completely unacceptable. As a policyholder, I expect to be treated with respect, especially when dealing with a claim. It’s one thing to reject a claim, but to ignore a customer and leave them with no options or support is inexcusable. We are still waiting for a response, but at this point, it seems clear that Northern Insure has no interest in providing proper customer service.

If you are considering Northern Insure or MVIA Services, I strongly advise you to reconsider. They are quick to sell policies, but when it comes to handling claims or providing assistance, they completely disappear.