SS
Sebastian S
1 reviews | Active since Aug 2024
15 Apr 2025, 13:15
Repairs
My claim is now at the finallizing stages for 4 days now I was promised a response withing 1-2 working days, it's always an up and down process when workshops have to claim I've been without my car 3 weeks no repairs have started it's almost long weekend I've had to cancel plans because of this I'm very disappointed in the service delivery
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Replies (2)
MVIA INSURE's replyOfficial
15 Apr 2025, 13:21Good Day Sebastian,
We are sorry to learn about your service experience and assure you that your feedback regarding the matter is being taken seriously.
Please await a call from a Resolutions Specialist so that we may investigate your experience further and ensure a satisfactory resolution.
Thank you for bringing this to our attention and for allowing us the opportunity to make amends.
Sincerely,
The MVIA Team
We are sorry to learn about your service experience and assure you that your feedback regarding the matter is being taken seriously.
Please await a call from a Resolutions Specialist so that we may investigate your experience further and ensure a satisfactory resolution.
Thank you for bringing this to our attention and for allowing us the opportunity to make amends.
Sincerely,
The MVIA Team
MVIA INSURE's reply15 Apr 2025, 13:21
Official
Good Day Sebastian,
We are sorry to learn about your service experience and assure you that your feedback regarding the matter is being taken seriously.
Please await a call from a Resolutions Specialist so that we may investigate your experience further and ensure a satisfactory resolution.
Thank you for bringing this to our attention and for allowing us the opportunity to make amends.
Sincerely,
The MVIA Team
We are sorry to learn about your service experience and assure you that your feedback regarding the matter is being taken seriously.
Please await a call from a Resolutions Specialist so that we may investigate your experience further and ensure a satisfactory resolution.
Thank you for bringing this to our attention and for allowing us the opportunity to make amends.
Sincerely,
The MVIA Team
SS
Sebastian S's updateReviewer Update
15 Apr 2025, 17:53Again today I was promised a response by the end of the working day, you guys are feeding empty promises to your customers
SS
Sebastian S's update15 Apr 2025, 17:53
Reviewer Update
Again today I was promised a response by the end of the working day, you guys are feeding empty promises to your customers