DD
Dillon D

1 reviews | Active since Feb 2025

25 Feb 2025, 13:38

Poor service, I was **** to in inception that I can service my car after 4 months which was not true and was told had to wait for 12 payments to be made, waited the 12 payments and booked the car for service only to find out that they cover minor service

Poor service, I was **** to in inception that I can service my car after 4 months which was not true and was told had to wait for 12 payments to be made, waited the 12 payments and booked the car for service only to find out that they cover minor service for the first service interval. I would never advise anyone to take this plan. Also when you advise them to call you it will never happen . Overall i would not recommend them.

0
Replies (1)
MVIA INSURE
MVIA INSURE's reply25 Feb 2025, 14:13
Official
Hi Dillon

We are sorry to learn about your experience and assure you that your feedback is being taken seriously. 
At MVIA, customer satisfaction is our top priority, and we regret falling short in this instance. Please await a call from a Resolutions Specialist so that we may investigate further and ensure a satisfactory resolution.  

Thank you for bringing this to our attention and for allowing us the chance to make amends.

Sincerely,
The MVIA Team