Poor Service

Im at a point of canceling the contract you call these people you wait till they add to call back waiting list and you never get call back. I first sent email to update that my vehicle registration gas changed no response my vehicle is due for service still no response. I sent message to them on Instagram when i complained on their platform still no response after sending my ID & Cell number. Hello Peter pls direct me to ombudsman for insurance I've been paying without fail but now when i need the service from the company there's no response. Im frustrated at this point why takr my money if im not going to get any help.😠