Poor service

I have not had any problem with MVIA before but this time they did me very dirty.. firstly I was penalised for late service..A whole 50% penalty fee that was deducted.. I took the car for service and told the service centre that I will not have money to top up so that they must just work with the amount that has been authorised... AFTER DOING the service MVIA then changes and say they cant pay the amount they will only pay 700 because I decided to do minor service..Did they communicate anything with me as their client? NO.. They only cc me in the emails they have been sending to the service centre..Tell me where am I supposed to get R1400 shortfall.. i am really not happy that after paying the for 2 years I will only get 700 for service..