Poor service and policys that dont work.

I booked in my bakkie to be repaired. It is now 6 day and it is still not approved. From my side everything is up to date, policy is paid in full, bakkie is serviced according MVIA requirements. since thursday the is no comminication from them. I cant hire a car because the policy say after the claim is approved and repairs take longer than 2 days they will pay for a car. BAD BAD Service. I will never renew my policy from the,