1 reviews | Active since Feb 2019
Poor Service and no communication with client
I normally don't write any reviews on companies but this company is really poor with there service. I cancelled my previous insurance that I had on my car for body and rims so I can go with MVIA when I bought my car because they said I can claim R3000.00 every month for dents and rims on the car. I did not used the insurance for almost 24 months. I put in a claim for my rims to get all 4 rims repaired. They send me an email back and said they will only be able to repair the 1st 2 rims for now. I called the claims department and they said my policy said I can claim up to R3000.00 every month. So I ask the lady that I spoke to can I send in the 1st 2 rims and then after 30 days the other 2 rims she said yes sir you can do it like that. I waited 30 days to send in the other 2 rims to get repaired. They send me an email and said my claim was not successful because I already send in 2 rims.THEY DID NOT INFORM ME I HAVE TO WAIT 12 MONTHS BEFORE I CAN SEND IN THE OTHER 2 RIMS. I send them an email to complain department on the 6 of October to review the claim and what was said to me over the phone. I called them weekly to find out what is going on with my complain and all they can say is Sir you can't speak to anyone because its the complain department they don't use telephone to communicate. I think personally that is very bad service because you cant speak to anyone in person about the process and what's happening with your complain. I am very upset about how the complain department handle any complaints at all. I will not recommend anyone to get your car insured at MVIA because you going to have to wait not sire how long because I am waiting now almost a month just to get feedback from them and they cant give you any feedback when you call them and I am still waiting. I have to send them now an email to follow up on the process whats going on. My 2 rims is repaired and I will have to pay it out of my own pocket now because they cant get back to you. The best thing is I had to be with out a car for almost a month because they can't get back to client regarding a complain. Think twice before you go with MVIA.
We acknowledge receipt of your complaint and sincerely appreciate the time you took to bring this matter to our attention.
Your complaint has been elevated to our independent Complaint and Compliance Department for a thorough investigation. We assure you that we will provide timely feedback on the progress and findings of the investigation. Please be advised that the investigation process may encounter some delays, as we need to gather information from external parties to ensure a comprehensive assessment.
It is essential to note that the product procured through your preferred intermediary is administered by MVIA (Pty) Ltd and is subject to specific terms and conditions. These terms will be diligently app**** throughout the investigative process.
Upon reaching a conclusion and determining the outcome, we will furnish you with a formal written response.
We appreciate your patience and the opportunity to address and resolve this matter.
Warm Regards,
We acknowledge receipt of your complaint and sincerely appreciate the time you took to bring this matter to our attention.
Your complaint has been elevated to our independent Complaint and Compliance Department for a thorough investigation. We assure you that we will provide timely feedback on the progress and findings of the investigation. Please be advised that the investigation process may encounter some delays, as we need to gather information from external parties to ensure a comprehensive assessment.
It is essential to note that the product procured through your preferred intermediary is administered by MVIA (Pty) Ltd and is subject to specific terms and conditions. These terms will be diligently app**** throughout the investigative process.
Upon reaching a conclusion and determining the outcome, we will furnish you with a formal written response.
We appreciate your patience and the opportunity to address and resolve this matter.
Warm Regards,