MD
Mncedisi D
1 reviews | Active since Sept 2023
10 Dec 2024, 09:53
Poor Poor Perfoemance- Cancel the policy
Poor Poor performance by the company I took the car for a service and they failed to give authorisation until I was called to com fetch it again. So the car is not serviced as we speak, I have suffered loss of R400 in uber alone yesterday because of that. not the mention the time I will never regain.. But I just reversed the two months premiums and blocked them from ever debiting again. I am cancelling the policy just like that. People need to be held responsible and learn to be efficient. I will service the car from my own pocket, I do not have time to deal with admin and stress.
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Replies (2)
MVIA INSURE's replyOfficial
10 Dec 2024, 09:54Hi Mncedisi
Thank you for taking the time to share your experience with us. We deeply regret to hear that we did not meet your expectations and apologize for any inconvenience caused.
At MVIA, we value all feedback as it helps us identify areas for improvement and ensure we deliver the best possible service. Please rest assured, we take your concerns seriously. To make things right, we have escalated your details to our Resolutions Specialist, who will be in touch with you shortly to gather more information and work towards a satisfactory resolution.
Your satisfaction is important to us, and we are committed to turning this experience around.
Thank you for giving us the opportunity to improve and serve you better.
Warm regards,
The MVIA Team
Thank you for taking the time to share your experience with us. We deeply regret to hear that we did not meet your expectations and apologize for any inconvenience caused.
At MVIA, we value all feedback as it helps us identify areas for improvement and ensure we deliver the best possible service. Please rest assured, we take your concerns seriously. To make things right, we have escalated your details to our Resolutions Specialist, who will be in touch with you shortly to gather more information and work towards a satisfactory resolution.
Your satisfaction is important to us, and we are committed to turning this experience around.
Thank you for giving us the opportunity to improve and serve you better.
Warm regards,
The MVIA Team
MVIA INSURE's reply10 Dec 2024, 09:54
Official
Hi Mncedisi
Thank you for taking the time to share your experience with us. We deeply regret to hear that we did not meet your expectations and apologize for any inconvenience caused.
At MVIA, we value all feedback as it helps us identify areas for improvement and ensure we deliver the best possible service. Please rest assured, we take your concerns seriously. To make things right, we have escalated your details to our Resolutions Specialist, who will be in touch with you shortly to gather more information and work towards a satisfactory resolution.
Your satisfaction is important to us, and we are committed to turning this experience around.
Thank you for giving us the opportunity to improve and serve you better.
Warm regards,
The MVIA Team
Thank you for taking the time to share your experience with us. We deeply regret to hear that we did not meet your expectations and apologize for any inconvenience caused.
At MVIA, we value all feedback as it helps us identify areas for improvement and ensure we deliver the best possible service. Please rest assured, we take your concerns seriously. To make things right, we have escalated your details to our Resolutions Specialist, who will be in touch with you shortly to gather more information and work towards a satisfactory resolution.
Your satisfaction is important to us, and we are committed to turning this experience around.
Thank you for giving us the opportunity to improve and serve you better.
Warm regards,
The MVIA Team
MD
Mncedisi D's updateReviewer Update
10 Dec 2024, 10:31Awuzwe nje, same reply as other complains in the reviews, shows you are not even willing to focus on the matter specifically and individually. Disgrace
MD
Mncedisi D's update10 Dec 2024, 10:31
Reviewer Update
Awuzwe nje, same reply as other complains in the reviews, shows you are not even willing to focus on the matter specifically and individually. Disgrace