Poor feedback and wrong data captured.

Good day, last year I took an excess eraser for my vehicle a Polo GTI, I had one for a fiesta ST before that.

Now the fiesta excess eraser I was paying R149 for which I asked it be removed and put the polo,Polo I took the R199 policy as it’s excesses higher.

Now I’ve been paying since last year September 2022, now I had an accident I wanted to claim from my excess eraser only to find out that wrong information of the vehicle was captured on your side. The excess eraser still shows my previous car even though I continually said it’s for the Polo when I spoke to the agent over the phone when I took this policy.

Now this has caused a delay as I am not receiving my car due to excess not paid, and even though I have called MVIA multiple times with your workers claiming to get back to me nothing has happened. Since Monday I have been trying to get assistance but nothing. I’m very much disappointed by MVIA.

I understand that mistakes do happen but the fact that I am not getting any feedback is really not right. Been with MVIA since 2020 and this I never expected.