Poor experience and unclear communication and authorisation processes

It is always a hassle dealing with this business. Consultants make you feel as if you are lying or don’t know what you’re talking about, and the dealerships constantly say it is a struggle to get hold of a consultant for authorisation.

Due to poor communication and authorisation processes, I ended up paying almost double on my premium after my second service.

Overall, the service and consultants are unprofessional, frustrating, and create a very negative customer experience.