WS
William S
1 reviews | Active since Jul 2015
28 Aug 2024, 09:20
Poor customer service with no care for the inconvenience caused to their customers
I have an insurance with MVIA and the claim process has been tedious with no answer after 4 days without a car.They request endless info with get attended once a call is made to them and has to hold online for almost 20 to 30 minutes to be told they are waiting for the assessor to respond.Made calls everyday and sent emails only to be told the assessor will prioritize my claim with no end in sight.Terrible service and would not advise anyone to sign up with them.
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Replies (2)0
Replies (2)
MVIA INSURE's replyOfficial
28 Aug 2024, 13:56Hi William
We are concerned to see this review and would like to make things right.
We have escalated your details and an agent will be in contact shortly.
Kind Regards,
MVIA
We are concerned to see this review and would like to make things right.
We have escalated your details and an agent will be in contact shortly.
Kind Regards,
MVIA
MVIA INSURE's reply28 Aug 2024, 13:56
Official
Hi William
We are concerned to see this review and would like to make things right.
We have escalated your details and an agent will be in contact shortly.
Kind Regards,
MVIA
We are concerned to see this review and would like to make things right.
We have escalated your details and an agent will be in contact shortly.
Kind Regards,
MVIA
WS
William S's updateReviewer Update
28 Aug 2024, 14:41I have seen this response before on the reviews and no one gets in touch with the customers.MVIA Insure operates like a ****,where people pay money thinking they buying insurance then time to claim no money is paid.Still.waiting for the assessor feedback
WS
William S's update28 Aug 2024, 14:41
Reviewer Update
I have seen this response before on the reviews and no one gets in touch with the customers.MVIA Insure operates like a ****,where people pay money thinking they buying insurance then time to claim no money is paid.Still.waiting for the assessor feedback