1 reviews | Active since Jun 2024
POOOOR SERVICE AND VERY DISHONEST
I took a service plan with this MVIA and for some reason I expected something better than your trusted and reliable known brands...this fellows they firstly cannot communicate, if by any chance you miss a premium you don't get called to check if you are aware ,they are happy to just have a loop hole.
I needed to service my car at 231 000 km, so I go email them before while am at around 230 000 km to make arrangements because you cannot make arrangements a day you taking your car, you must give them time to process whether they will help you or not...I email them and call them...sent required documents and I am told, I am too early. I wait and come back when my car hits the required Km as per the advisor and I sent information and I am told ,we will contact you.
I wait for 2 weeks and I call again and FINALLY I get a go ahead ,unfortunately my car and life will not stop for them, so I have accumulated some mileage ,GUESS WHAT...our not soo trusted friends penalize me....they take no accountability of not even following up my calls and emails to take my car for service in time...they say oh ma'am we told you that you can take your car for service couple of days ago....excuse me you were LATE TO RESPOND WITH A FULLL 2 WEEKS.
listen they have do not have your interest at heart as a consumer...its always them and saving by using terms and conditions...they delayed me for 2 weeks so I pay a penalty....dishonest business and again....you will call and wait for 2 hours , until your ears hurt from listening to caller tune because no consulted is available to attend to you...how many staff capacity they have with all the customers they have ,what's they ratio....BORED AS HELL.For me I will definitely not recommend them to anyone and if I ever hear a person speak about them I will help them save this kind of frustration...the sooner the better. Can they please visit Consumer Protection Act and see that read.....and stop violating our rights...soooo disrespectful.
I actually Please stay away
We are disappointed to see this review. Apologies for any inconvenience or upset caused during your experience. We want you to know that we take customer feedback seriously, as we are always striving to improve our service. We have escalated your query and one of our agents will contact you soon.
Kind regards,
MVIA.
We are disappointed to see this review. Apologies for any inconvenience or upset caused during your experience. We want you to know that we take customer feedback seriously, as we are always striving to improve our service. We have escalated your query and one of our agents will contact you soon.
Kind regards,
MVIA.
HELLO .... you did not call me back after I called you and gave you proof of payment of missed premium AND a consulted said, WE WILL CALL YOU BACK....waited two full weeks and I had to call again, WHO MAKES A PROMISE TO CALL A CUSTOMER AND NOT FULFIL IT, I had to call again ....but send them a request for a call back to hear about their products they will hunt you down ...20 calls a day!!!!!
can they do business efficiently like they make sales calls :-)
How MVIA doesn't see anything wrong about that, makes me laugh....guys please stay away Tuck shop vibes
HELLO .... you did not call me back after I called you and gave you proof of payment of missed premium AND a consulted said, WE WILL CALL YOU BACK....waited two full weeks and I had to call again, WHO MAKES A PROMISE TO CALL A CUSTOMER AND NOT FULFIL IT, I had to call again ....but send them a request for a call back to hear about their products they will hunt you down ...20 calls a day!!!!!
can they do business efficiently like they make sales calls :-)
How MVIA doesn't see anything wrong about that, makes me laugh....guys please stay away Tuck shop vibes