Policy cancellation nightmare

Wish there is an option for 0 stars. Been struggling since 6 May to cancel a Mechanical Warranty insurance with them. I am actually on hold right now (10 minutes now) after it took me another 10 minutes to even get through, to talk to a customer services consultant. On 6 May I phoned their number, the lady indicated that she would send me a cancellation request form, which she did. I filled it in, and sent it back immediately. By 16 May I still have not heard anything from anybody. No confirmation of Emails, nothing.... I phoned again, and the lady on that day told me that the cancellation request was received on the 9th of May, and that I should receive a notification that my policy has been cancelled. It is 28th of May today, and still I have received no Emails, no confirmations, nothing. Instead, the Debit order was taken off my account yet again!!!!!! I have just been told that I must now fill in an Affidavit, which was mailed to me, and explain that I have cancelled the Policy, get it stamped by a Commissioner of Oath, and then send it back to them. Then, believe this or not, I have to phone them AGAIN to confirm that my Affidavit was received. Then I might receive a refund in about 45 days. Amazing story, isn't it? Absolutely pathetic company and service, and based on all the other reviews on this page, I will most certainly not recommend this company to ANYONE.