Please train your staff to understand the product you sell and to check all the facts before denied and lots of nos

Please train your staff to understand the product you sell and to check all the facts before denied and lots of nos. Communicate with clients to let them know what they have and how far it can cover. Receiving new client is okay because the dealers are selling your product with trust. Doing follow up is best thing you can do and let customer know what to expect. I have a very fruasted day becauce of irrogant agents did not wanna hear what I was asking and authorize under pat for my claim Eventually because I kept on calling Aletha helped and understand. That took 3 hours of my morning time to be resolve