PATHETIC........................PLEASE DO NOT TAKE OUT ANY PRODUCTS WITH MOTOR PLAN DIRECT / MVIA

The worse service ever experienced. I took out a motor service plan which was misleading to begin with in terms of the cover communicated to me. I want to upgrade my plan but just the time it takes to get someone to answer the phone is worse than standing in the line at Home Affairs. Secondly, the consultant who needs to assist either drops the call or he / she is unable to assist and needs to transfer the call. With my first call experience, the consultant could not assist and promised to have another employee give me a ring the same day which never happened. I had to call myself but had to wait ages just for the phone to be answered. When someone eventually answered, the call got dropped after a few minutes. I called today (another lifetime waited) and the line got dropped again after about 20 minutes. Despite experiencing extreme frustration and annoyance, I called back a 3rd time (waited longer than previous call) and the lady could not assist and said she would transfer me to the right department but when being transferred, the call got rejected. I wish not to compare myself to other people as I am not in their work environment but there should be a sense of pride and good customer service. MVIA was more than efficient and displayed excellent service when selling the product but now fails to deliver once they have already roped you as a client....such typical behaviour.