Pathetic servjce

Absolutely pathetic - I've paid these people every month without fail for 14 months.. Now it is time for them to pay for my service, they only want to pay less than half of the cost..

This is despite the fact that I sent them a quote before booking the service and they approved. My spark plug are burnt, but they are telling me they are not due.. And they said nothing about this when I submitted a quote, but now that they are meant to pay they suddenly know what my car needs.. A car that they have never seen or inspected but they know what it needs from the comfort of their offices..

Take up their policy at your own risk.