Pathetic service from Motorvaps

My car had a coolant leak. Took it to the workshop who has been working on all my cars for many years. They told me the radiator needs to be replaced. They submitted the claim on 1 November 2024. I urgently needed my car as this is my only means to get to work. I asked the workshop to proceed to replace the radiator and we can sort it out with Motorvaps once the claim was submitted. My car was complete by the 7th (A week without my car), the assessor only came around the 8th, took a photo of the old radiator and left. I have been emailing everyday urging them to settle the workshop as it is now my responsibility to cover the workshop for work done. The very generic response I keep getting after nearly 20 emails is :

Good Day,

Thank you for the email.

Please note that the claim is currently with our Claims assessor for the final assessment.

A response will be provided as soon as the assessment is completed.

I asked for the assessors contact details, the responding email is exactly as above. I decide to call 14th November (2 weeks since the breakdown) and the person on the other side of the phone says exactly the same thing as their generic response.

I know of a family member who had his waterpump and radiator replaced with a different warranty company and it was 3 days from submission to approval, he had his car back 2 days later. Now it leaves me wondering, what if I should experience engine failure? What is the use of this warranty? Would I sit for a year with a car waiting for their assessors to approve the claim?

Please people, stay away from Motorvaps. I will definitely be cancelling this warranty and take my business elsewhere and insist on all future cars not to give me warranty with Motorvaps