Pathetic service

I have a service plan with Motor Plan Direct. When taking out the policy we specified that my car is due next for a 75000km service. Consultant agreed and quoted us accordingly. In Feb we called for authorisation for the 75000km service and it was approved. Car went in for service and they would only continue with the service if I agreed to increase the premium. I still had to pay extra for additional items needed for the service. I sent emails from 25th Feb for the call recordings and a list of things that are covered during the services, up until today there has been no feedback.

But time for an increase, they send emails very quick...to debit my account, time is not wasted.

But to actually solve a query or provide basic customer service...it takes months. t This is the worst service plan! A money making scheme! Useless!