Not a service provider

I am so angry words will not even amount to how I feel, I sent my car in for service this morning. This insurance asked the workshop to send a quote and stuff which they did before 12. After2 hours we get a message that there is a discrepancy with my policy they will call me. I then decided to call them, in the call I get told that I can only do 1 service per 12 payments intervals so this service i booked was too soon as my last service was in Novermber 2021 so this year i needed to claim again or take the car for service in November 2022. I am in Kempton Park on a job and my husband works in Sandton and he took the vehicle because he is doing nightshift tonight. He was suppose to come pick me up and then go to work, I am booked in a guest house and I am stranded number 1 and how will my husband now make it to work, all his stuff is this side at the guest house and the vehicle is serviced in Vanderbijlpark. This damn insurance still hasnt processed the claim through to the workshop and the workshop cant release the vehicle without receiving this claim. It is 4pm now and I needed to agree to change the plan to accommodate these changes for the vehicle to get this current service. Advice dont use this Insurance guys they will waste your time yet they are never late to debit your bank account without verification.