No service

If I could award zero, I would. Submitted a claim a month ago. They did not want to pay claiming that the part was not covered, but they looked at old documentation of a previous claim and not the documentation submitted with this claim. No-one can help at the call centre. Just tell me that they "will escalate" the matter with no further assistance. Their policy wording says you only have 30 days to claim, but they take longer than 30 days to finalise the assessment. I have never experienced such bad service anywhere else.