No response from insurance

I took out a service plan with them. I my car was due for a service. I called them and they gave me the ahead, but when the service provider send them the quote they took two days to respond and telling me on their system my vehicle is captured as a 1.4 and my quote state the vehicle is a 2.00 My car was already at the service provider and i had to pay for the service.

They then ask me to send the car papers , which i did and still to date a week later i have not received a response and they also dropped the calls when i calling them. These people are good taking our money but when its time to assist us they have a lot of stories