No customer service

I would give zero stars if I could. In spite of the mechanic confirming that there was a mechanical failure of a part, the policy only wants to pay half of the available benefit because they want to claim it is preventative. Probably because they want me to wait longer and then not pay as my policy is only valid for another three months. My mechanic has confirmed the part in question suffered mechanical failure, yet MVIA claims it did not without even seeing the vehicle. Upon voicing my unhappiness I was told to submit a complaint to their complaints email address which I have attempted to follow up on over the last week but haven’t even received a single response. Please do not insure with them!