My first claim and interaction with MVIA since I took out the policy and more than a year ago

My first claim and interaction with MVIA since I took out the policy and more than a year ago. I spoke to two different representatives, both good listeners. After the call I had received the clarity I sought. My claim is now being processed. I will give them four stars only, because I struggled to reach them. They need to improve their telephone menu for queries that fall outside their programmed menu. However, I am very happy so far.