RM
Rich M
1 reviews | Active since Jul 2023
11 Oct 2025, 08:57
My experience with MVIA is a bad one on my service plan
My experience with MVIA is a bad one on my service plan. Every time I take my car for service I was the last person to collect it, even when I came earlier. This is because they take time to approve my claim. On another occasion I had to take my car without being serviced and come back the following day, traveling about 100 km in a single trip, wasting my time and money.
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MVIA INSURE's replyOfficial
13 Oct 2025, 09:27Hi Rich S,
We’re sorry to hear about your experience and the delays you faced during your service visits.
We understand your frustration and will review this with our team to improve.
We've escalated your feedback to a senior agent who will reach out to you directly to review your case in detail and work towards a resolution.
Kind Regards,
The MVIA Team
We’re sorry to hear about your experience and the delays you faced during your service visits.
We understand your frustration and will review this with our team to improve.
We've escalated your feedback to a senior agent who will reach out to you directly to review your case in detail and work towards a resolution.
Kind Regards,
The MVIA Team
MVIA INSURE's reply13 Oct 2025, 09:27
Official
Hi Rich S,
We’re sorry to hear about your experience and the delays you faced during your service visits.
We understand your frustration and will review this with our team to improve.
We've escalated your feedback to a senior agent who will reach out to you directly to review your case in detail and work towards a resolution.
Kind Regards,
The MVIA Team
We’re sorry to hear about your experience and the delays you faced during your service visits.
We understand your frustration and will review this with our team to improve.
We've escalated your feedback to a senior agent who will reach out to you directly to review your case in detail and work towards a resolution.
Kind Regards,
The MVIA Team