Mxm!

my vehicle is due for service, so I called in yesterday morning and spoke to a lady in your claims department who asked for the current mileage on my vehicle, I then explained to her that I am not sure, however, on my vehicle's dashboard, it showed that 500ks is left until my next service, SHE CONTINUED TO ASSIST ME, EVEN THOUGH I DIDNT GIVE HER WITH MY EXACT MILEAGE!! she then noticed a missed payment, which I explained, that I changed bank cards, and I immediately made payment and she provided me with your retentions email address. And forwarded my POP to your collections team. Today I called and was transferred to your claims department, I spoke to a gent by the name of Tarik, who advised that he cannot assist me because I don't know my exact mileage!! what nonsense is this!!! He even refused to provide me with his surname! I need this sorted today as I have already booked with Renault Midrand for tomorrow morning!!