MVIA TERRIBLE, TERRIBLE SERVICE , UNTENABLE AND UNCALLED FOR

I have policies for different vehicles. In the first instance I lodged a warranty claim on 9 May 2024, until 10 June the claim had not been registered despite all information being furnished to them. Subsequently on 10 June I intervened and insisted that I be included in all communication between MVIA and the workshop, consequently a claim was lodged. Up until today 8 July 2024, they have not appropriately assessed the claim. I had informed them that it was untenable that my vehicle was in the workshop for 2 months without an outcome and offered to pay out of my own account. This was accordingly advised by the representative, on that basis I proceeded to pay. NOTE all information had been furnished long before. Now I just followed up with the claim, I am informed my claim was rejected on the basis that the work had not been authorized. Now I have another claim submitted on the 09 July on the other vehicle, again all information has been submitted to MVIA, myself and the workshop have been following tirelessly, yet we have received no response. my policy numbers are: MPD MO-*** and MPD MO-***, respectively