A
Adolph

1 reviews | Active since Feb 2025

07 Feb 2025, 10:48

Mvia never cared about thier customers

Mvia never cared about thier customers. I was denied a claim last year for a water pump, again I was doing major service with lindsay saker Edenvale the refused to pay for cam belt. This week on Tuesday I took my car in for service at lindsay saker Edenvale even now my car is still there because they never approved for. I was told I must driver for 12 months. They not gonna pay if I drive less that 12 months. Their claims department never answer the calls.. You need to always push them to get answers.. They will leave you in the dark.. Mvia should close down because too many people are victims.

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Replies (1)
MVIA INSURE
MVIA INSURE's reply07 Feb 2025, 11:32
Official
Dear Adolf

We are sorry to learn about your experience and assure you that your feedback is being taken seriously. 
At MVIA, customer satisfaction is our top priority, and we regret falling short in this instance. Please await a call from a Resolutions Specialist so that we may investigate further and ensure a satisfactory resolution.  

Thank you for bringing this to our attention and for allowing us the chance to make amends.

Sincerely,
The MVIA Team