LR
Letlhogonolo R
1 reviews | Active since Jul 2021
16 Sept 2025, 11:20
MVIA IS THE WORST SERVICE PLAN!!! DO NOT TAKE IT.
I took my car for service to Renault Centurion this morning at 7am and the booking was done timeously. They immediately logged a claim with MVIA and have been updating me almost every hour thatthey still did not receive authorization from MVIA to start the work on my car. Only after 11am did they receive an authorization. This means my car is now last in the queue and will not be complete today, meaning I do not have transport to go home today and to go to work tomorrow morning.
I called in to MVIA and they simply do not care.
I want to cancel with immediate effect and wish I took the service providers advise to never take MVIA. Do not sign up with MVIA!
Helpful (0)
Replies (3)0
Replies (3)
MVIA INSURE's replyOfficial
16 Sept 2025, 11:27Hi Letlhogonolo,
Thank you for sharing your experience with us.
We are very sorry for experience you've had, this is not the standard of service we aim to provide, and we understand your frustration.Your concerns have been escalated to a senior consultant in our team, who will be in touch with you directly to address your case and assist further.
Please be assured that we take this feedback seriously and are committed to treating all our customers fairly.
Kind Regards,
The MVIA Team
Thank you for sharing your experience with us.
We are very sorry for experience you've had, this is not the standard of service we aim to provide, and we understand your frustration.Your concerns have been escalated to a senior consultant in our team, who will be in touch with you directly to address your case and assist further.
Please be assured that we take this feedback seriously and are committed to treating all our customers fairly.
Kind Regards,
The MVIA Team
MVIA INSURE's reply16 Sept 2025, 11:27
Official
Hi Letlhogonolo,
Thank you for sharing your experience with us.
We are very sorry for experience you've had, this is not the standard of service we aim to provide, and we understand your frustration.Your concerns have been escalated to a senior consultant in our team, who will be in touch with you directly to address your case and assist further.
Please be assured that we take this feedback seriously and are committed to treating all our customers fairly.
Kind Regards,
The MVIA Team
Thank you for sharing your experience with us.
We are very sorry for experience you've had, this is not the standard of service we aim to provide, and we understand your frustration.Your concerns have been escalated to a senior consultant in our team, who will be in touch with you directly to address your case and assist further.
Please be assured that we take this feedback seriously and are committed to treating all our customers fairly.
Kind Regards,
The MVIA Team
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Letlhogonolo R's updateReviewer Update
16 Sept 2025, 11:45The only way it will be resolved is if I receive my car by 5pm today.
LR
Letlhogonolo R's update16 Sept 2025, 11:45
Reviewer Update
The only way it will be resolved is if I receive my car by 5pm today.
LR
Letlhogonolo R's updateReviewer Update
16 Sept 2025, 14:55Everyone, please note that I have still not been assisted and it is an hour before I need my car back.
Please run away from MVIA.
Please run away from MVIA.
LR
Letlhogonolo R's update16 Sept 2025, 14:55
Reviewer Update
Everyone, please note that I have still not been assisted and it is an hour before I need my car back.
Please run away from MVIA.
Please run away from MVIA.