WW
Wayne W

1 reviews | Active since Jul 2022

17 Jul 2024, 12:20

MVIA ***** INSURER

Good day, if your are sourcing for vehicle extended maintenance insurance, do youself a favour and search pass MVIA the worst ever communication, service and meeting your expectation is ZERO to NUN. I had to follow-up on my claim continually and demand some form of response from them. My vehicle was at the workshop for 3 weeks and eventually I had to pay for the full invoice yet the claim component was authorized at a previous workshop (Reeds) and I just moved the vehicle to an affordable RMI. Sadly the authorized component was now rejected...what am I missing it's beyond me why even bother with insurance when you have to fork out the money in any case.

Whoever does research before signing up STAY AWAY from MVIA they are ******

0
Replies (4)
MVIA INSURE
MVIA INSURE's reply17 Jul 2024, 14:43
Official
Hi Wayne, 

We are sorry to see that you've had a negative experience. 
We have escalated this and a consultant will be in touch with you shortly. 

Kind Regards 
MVIA 
WW
Wayne W's update17 Jul 2024, 15:15
Reviewer Update
No need to calll I have requested from my bank to cancel your debit order as I have given MVIA sufficient time to respond to my appeals but to no avail. My terms was stated in my communication and the only way we can move forward together is when my claim for authorized component is approved as it was before.
WW
Wayne W's update18 Jul 2024, 10:27
Reviewer Update
Thank you MVIA for resolving my claim. Thank you Jenery for assisting so promptly much appreciated.
MVIA INSURE
MVIA INSURE's reply18 Jul 2024, 10:35
Official
Hi Wayne,

Thank you for allowing us the opportunity to resolve the matter. 
We appreciate your feedback and strive to always improve our customer experience. 

Kind regards 
MVIA