MVIA INSURE PUTRIT SERVICE (STEFFI - SUPPOSED SENIOR ADVISOR)

Extremely **** service - Been waiting since June 2023 for management to call me to discuss the fact that i sold my vehicle and would like to make an arrangement to cancel the policy for the old vehicle and take out a policy for the new vehicle. No calls for 4 months, eventually sent emails to cancel policy and then i got called. So 1st they tell me no sir you have to pay the cancellation fee and then you can take out a policy on the new vehicle, to which i asked can we not waiver the cancellation policy as you won't lose me as a client just need the new vehicle covered and do not want to be paying on a vehicle i do not have. No sir you received the full benefit of your policy and there is still 5 months of payments left (3 services), and therefore we cannot waiver cancellation fee. I then pointed them to my policy which states its 4 services over the 36months and not 3 so theoretically its a service every 9 months, and with that logic i have actually already paid you 4 months towards a service that i will not benefit from as the vehicle was sold. Now they start stumbling and to this point no management has still been willing to engage me. Eventually Steffi ("senior Advisor") comes to chat and says as per your policy the cancellation fee cannot be waivered. It was just said a few minutes ago that the reason it cannot be waivered is because i received the full benefit, now that i point out a flaw in their explanation now it's just point blank it cannot be waivered. Steffi then reckons that i have to understand that it's a business. So according to her losing a client for the next 3 years with +-R15k revenue over the 3 yrs, for a R1k cancellation fee is the way to go????? WOW MVIA INSURE great business sense!!!! Teach your Management to think outside the box and use logic rather than resorting to throwing policy wording at longstanding client looking for an amicable solution for both parties. PUTRIT SERVICE