SB
Spencer B
1 reviews | Active since Sept 2024
20 Sept 2024, 09:43
MVIA Insure not honoring their policy
Here we go again. Same thing , different day. We are yet another consumer who has bought and paid for a Vehicle warranty policy from MVIA only to have a valid claim for a timing belt failure refuted. Their stance is that a timing belt failure is not a sudden and unforeseeable failure - laughable. Off to Insurance ombudsman to enforce our rights.
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Replies (2)
MVIA INSURE's replyOfficial
20 Sept 2024, 09:52Hi Spencer,
Thank you for sharing your experience with us; apologies for any inconvenience or upset caused. We would like you to know that we take customer feedback seriously, as we continuously strive to improve our service. We have escalated your query to the relevant department, and one of our specialists will contact you soon. We hope to turn this around for you.
Kind regards,
MVIA
Thank you for sharing your experience with us; apologies for any inconvenience or upset caused. We would like you to know that we take customer feedback seriously, as we continuously strive to improve our service. We have escalated your query to the relevant department, and one of our specialists will contact you soon. We hope to turn this around for you.
Kind regards,
MVIA
MVIA INSURE's reply20 Sept 2024, 09:52
Official
Hi Spencer,
Thank you for sharing your experience with us; apologies for any inconvenience or upset caused. We would like you to know that we take customer feedback seriously, as we continuously strive to improve our service. We have escalated your query to the relevant department, and one of our specialists will contact you soon. We hope to turn this around for you.
Kind regards,
MVIA
Thank you for sharing your experience with us; apologies for any inconvenience or upset caused. We would like you to know that we take customer feedback seriously, as we continuously strive to improve our service. We have escalated your query to the relevant department, and one of our specialists will contact you soon. We hope to turn this around for you.
Kind regards,
MVIA
SB
Spencer B's updateReviewer Update
20 Sept 2024, 10:01I have one Question : Why do we have to go to this extent to get you to take our claim seriously. You have had two review opportunities before we have gone public. Now busy with sending the ombudsman our complaint.
SB
Spencer B's update20 Sept 2024, 10:01
Reviewer Update
I have one Question : Why do we have to go to this extent to get you to take our claim seriously. You have had two review opportunities before we have gone public. Now busy with sending the ombudsman our complaint.