MVIA has the worst customer service ever!!!!!!

The worst customer service I’ve ever experienced in my entire existence! Since inception I’ve never not had a headache with MVIA. Everytime my chosen dealership has to claim there’s a story, in January 2023 my car had to be retained by the dealership because of late payment and I had to pay an extra charge because they didn’t cover everything. January 2024, I was turned away by a dealership because they didn’t want to deal with MVIA anymore I had to look for another dealership and they accepted my car claimed from them there was a “discrepancy” with my account I sorted that out my car was serviced and they paid. Now just yesterday they told the dealership again that there’s a discrepancy on my account apparently I didn’t pay 2023 December premium so they can’t process my claim I had to call them to sort it out calling them is a mission and a half you’ll hold the line for close to an hour before they can respond I’ve been holding the line for over 30 min now as I type this. Yesterday when they finally answered my call I spoke to a lady by the name of Daline Mnguni who sent my query to their collections department to see what is it that I owed them I got a text and email saying that I owe them R363.99 and I should use ozow to pay I tried that and my bank was not allowing it so they blocked my online banking when I contacted my bank they told me that they blocked my profile because it’s unsafe to use 3rd party payment. I called MVIA to ask them for an alternative payment method even emailed them but they didn’t answer then Mrs Mnguni called me and told me that the collections department saw that I attempted to make a payment 3 times but failed eventually they sent me an email with their account details and instructed that I respond with a proof of payment which I did but they haven’t responded to my email yet and I called them today as I stated in my review I hung up on the 30min of the call as my airtime was finishing. I had to pay for the service using my credit card which I did not want to use but because I needed my car I was forced to do so. Now I want MVIA to reimburse me for this so I can pay back my credit card. I’m happy that my contractual obligation with them is almost over because wow what type of whack service is this, I wouldn’t recommend them to anyone?