MVIA as a service provider it was my 1st time with them

MVIA as a service provider it was my 1st time with them. The things I have noticed with them I they don't update me about the situation of my involvement with them. Like updating me about the situation of my account to them status and more keep me in oar as a client. The only thing they are not forgetting is their debit order not even an Sms, email, a phone call till I personally went to my Bank for assistance to get to know them talk with them MVIA. That's only my concern however I will see actually when iam claiming for my Tyrers from their service provider whom I don't know who they are even by this time writing this message that's where MVIA should improve Client information. Looking forward to get this as soon as I can.