Mvai Ensure's poor service delivery

I have an policy for the service of my vechile at Mvia and recieved authorization to proceed with the booking of the service. I made a booking and on the day of the service the service techician forewarn me that Mvia insure is a bad choice as they challenge every detaim of the quote and that it is always a struggle with them. He hid the nail on the head as i struggled for a week to get authorization. Delays after delay back and forth on pricing, requesting my registration paper as rhe model discription was wrong on the qoute, which they could have easily correct as they have the details. Penalty of 20 % for early service as if they were impacted, as i have paid for the service to enable the release of my vechile due to delays which they created. Refusing to pay for replacement of plugs, becuase the plugs are expensive, and authorising standard plugs for my high performance vechile. I have send an email complaining about the service nd have not recieved a reponse, not important.I was informed that my service is going to be +- 9000 that would be covered by the policy,...Extremely dissapointed